📄 User Agreement – Jankalyan

This User Agreement (“Agreement”) outlines the terms and conditions governing the use of Jankalyan (“Platform”), a digital healthcare service operated to connect patients with verified medical professionals. By accessing or using the Platform, you (“User”) agree to comply with the terms set forth below.

1. Platform Overview

Jankalyan is a technology-based service that facilitates online appointment booking, consultation, and communication between patients and licensed doctors. The Platform does not provide medical advice directly and is not a substitute for professional healthcare.

2. Eligibility

• Patients must be at least 18 years of age or have guardian consent to use the Platform.

• Doctors must be legally registered medical practitioners with valid credentials and licenses.

3. User Responsibilities

For Patients:

• Provide accurate personal and medical information during registration and consultation.

• Use the Platform only for lawful and genuine healthcare purposes.

• Refrain from abusive, fraudulent, or misleading behavior.

For Doctors:

• Submit truthful and verifiable professional details including qualifications, registration numbers, and specialization.

• Maintain ethical standards in all interactions with patients.

• Notify the Platform of any changes in licensing or professional status.

4. Data Privacy and Confidentiality

All personal and medical data collected is governed by our Privacy Policy. Jankalyan ensures:

• Secure storage and encryption of sensitive information.

• No unauthorized sharing of data with third parties.

• Use of data solely for improving service quality and user experience.

5. Support in Case of Disputes or Misconduct

For Patients:

In the event of any unusual, harmful, or unethical activity caused by a doctor’s fault, Jankalyan will:

• Provide full legal and administrative support to the affected patient.

• Coordinate with relevant authorities to ensure justice and safety.

• Offer additional assistance, including alternative consultations or refunds, where applicable.

For Doctors:

If a doctor faces professional, legal, or operational challenges while using the Platform, Jankalyan will:

• Assist in resolving disputes or misunderstandings.

• Provide legal guidance or representation if necessary.

• Support restoration of access, reputation, or service continuity.

6. Limitations of Liability

• Jankalyan acts solely as a facilitator and is not responsible for medical outcomes, diagnoses, or treatment decisions made by doctors.

• The Platform is not liable for delays, cancellations, or technical issues beyond its control.

• Users agree to indemnify Jankalyan against any claims arising from misuse or violation of this Agreement.

7. Termination and Suspension

Jankalyan reserves the right to suspend or terminate any user account (patient or doctor) that violates this Agreement, engages in unlawful conduct, or compromises platform integrity.

8. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of India. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts located in Patna, Bihar.

9. Amendments

Jankalyan may update this Agreement from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised terms.

By using Jankalyan, you acknowledge that you have read, understood, and agreed to this User Agreement. We are committed to building a safe, ethical, and supportive healthcare ecosystem for all.

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